Loyalty and Future Cruise Sales Manager - onboard Cruise sales

Brand: P&O & Cunard

Job Title: Loyalty and Future Cruise Sales Manager

Rate of pay: £1,956 per month

Contract length: 6 months on 2 months off contract

Single cabin privilege (depending on the cruise line you are selected for) and potentially tax free salary

Carnival UK is the UK operating company for P&O Cruises & Cunard Line. We are passionate about providing world class customer experiences and operate a winning culture to achieve unrivalled business success and delivering our vision of being the most spectacularly successful Cruise Company in Britain. Our award winning prestigious brands of great British heritage, employ engaged and passionate people to deliver the highest customer service standards to our adoring and loyal customers.

Job description

We currently have an exciting opportunity to join our onboard commercial sales team in the position of Loyalty and Future Cruise Sales Manager.

Reporting directly to the Commercial Manager, you will be accountable for the following:

• Increase revenue through enhancing the customers experience by up selling to higher cabin grade’s and offering loyalty packages.
• Converting customers from each Cruise to booking another cruise to achieve sales targets
• Looking after the loyalty club members onboard their designated ship
• Acting as a key point of contact for passengers with queries regarding their cruise experience
• Providing the best possible standards of serviceHave exceptional product knowledge

The ultimate responsibility for the Loyalty and Future Cruise Sales Manager onboard is to ensure each cruise target is met or exceeded, thereby effectively contributing to our overall fleet target of 14% onboard future cruise commitment. This will be achieved by offering a consultative and tailored sales approach relevant for the demographic of each cruise.

Essential Criteria

To be considered for this excellent opportunity you will:

• Be an experienced & successful sales personIdeally come from a leisure and tourism background
• Be able to confidently drive more sales interest from existing customers through comprehensive presentations, marketing activities and arranging/hosting social functions
• Have the ability to interpret passenger reports as well as develop strong sales strategies and measure your own achievements.

We require an individual who can work in accordance with our reservations system to produce accurate and fare quotations. You will also be able to identify improvements to sales strategies and feedback successes to our shore side office, ensuring excellent communication to all departments to achieve the shared goal.

In return, we are offering you an opportunity to see the world and a competitive and potentially tax free salary. You will be on a 6 month on, 2 months leave contract.

This is a fantastic opportunity to work for one of the world’s leading Cruise brands. However, life on board does mean working 10 hours a day, 7 days a week for the 6 months that you are onboard. Your ten hours will be split between morning, afternoon and evening. In return, we offer exceptional rates of pay. All accommodation costs are covered and you will be offered your own cabin, with all meals and uniform provided.

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